Profile insights

Here’s how the job qualifications align with your profile.

Certifications

• ESL Certification

Do you have a valid ESL Certification certification?YesNoSkip

Skills

• Microsoft Office (Required)
• Customer service (Required)
• Communication skills (Required)
• + show more

Do you have experience in Microsoft Office?YesNoSkip

Languages

• English

Do you know English?YesNoSkip

Job details

Here’s how the job details align with your profile.

Pay

• $50,000 – $50,001 a year

Job type

• Full-time

Shift and schedule

• Monday to Friday

BenefitsPulled from the full job description

• Dental insurance
• Health insurance
• Paid time off
• Parental leave

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Full job description

Do you love to travel and want to help others explore the world? Do you want to work in a dynamic, fast-growing company with a solid international flavor?

Do you have a passion for helping others realize their dreams of living and working overseas? Are you that person who talks people’s ears off about how great it is to see the world? Will you take great pride in helping others enjoy the life-changing international experience that teaching abroad offers?

If the answer is “yes!” – this position is for you!

Compensation: $50K per year, benefits, 20 days paid time off & more (see below).

Work Hours: 40 hours a week. Monday – Friday: 9:00 – 5:30 Central Time

Start Date: As soon as possible

Application Deadline: March 31, 2025

Your Location: This position is remote from anywhere in the USA. You must be legally authorized to work in the USA.

About International TEFL Academy

International TEFL Academy (ITA) is one of the world’s largest TEFL training schools and has been in business since 2010. We have consistently been ranked as the best TEFL certification school for both online and in-person classes for the past 5 years in a row. In 2024, ITA won the prestigious GoAbroad People’s Choice Award honoring the top international education organization as selected by study abroad professionals and students. This is the fourth time in five years that ITA has been honored with this award. Read more about ITA’s recognition and awards here.

We train & certify over 3,000 students a year to Teach English as a Foreign Language (TEFL). We believe top-level TEFL training builds a realistic pathway for our students to achieve their dreams and success as professional English language teachers. Our alumni teach at schools in 80+ countries abroad, teach online from the comfort of their homes, and live as global nomads teaching online from around the world.

As the worldwide leader in the field of TEFL, we provide

• Pre-enrollment information and personalized guidance from expert advisors,
• The Gold Standard in TEFL training and certification,
• Lifetime job search guidance – online and worldwide,
• Alumni community & peer engagement,
• Our staff with a safe, inclusive, supportive workplace/culture/job/career to grow and learn.

Company Culture: We have an amazing staff. We are committed to changing people’s lives by providing them with an opportunity to see the world. We have all “been there and done that” and we’ve all experienced the rewards and challenges of leaving everything at home to live abroad. We are travelers at heart and are all committed to helping as many people as possible pursue their dreams. We are goal-oriented with a light-hearted sense of humor.

The Team You Will Join: ITA has 28 full-time staff members and 21 part-time Instructors living around the US. We have a remote lifestyle with some of the full-time staff still in the Chicago area, our founding location.

To learn more about our team and our company, read our Vision Statement and meet the staff.

____________________________________________________________________________

Student Affairs Advisor Required Duties:

• Student Support & Case Management:
  • Serve on a team of advisors supporting enrolled students, answering questions via phone and email.
  • Guide students through course transfers, refunds, and enrollment-related processes.
  • Keep detailed records of student cases and ensure requests are handled efficiently.
  • Help students with international job searches, including resume and cover letter guidance.
  • Provide expert advice on TEFL job markets, recruiters, hiring seasons, and visa procedures.
  • Identify and troubleshoot student concerns, offering timely solutions.
• Communication & Collaboration:
  • Proactively communicate with students and colleagues to provide updates and support.
  • Keep the ITA team informed about trends in global teaching markets.
  • Build a collaborative virtual team environment by engaging with fellow advisors and staff.
  • Speak confidently with students and lead discussions when needed.
  • Demonstrate accountability & integrity in communications and interactions.
• Process Improvement & Innovation:
  • Manage multiple student cases efficiently while maintaining strong attention to detail.
  • Use creative problem-solving to improve student support services and processes.
  • Take ownership of your responsibilities and ensure high-quality service delivery.
  • Stay self-motivated and continuously seek opportunities for professional growth.
• Technical & Administrative Responsibilities:
  • Stay updated on global teaching markets and keep ITA’s internal resources current.
  • Ensure compliance with ITA policies when assisting students.
  • Utilize Google Suite, Salesforce, and other tools to manage student interactions.
  • Support team projects as needed.
• More duties as needed and requested.

Meet the Student Affairs Department.

Job Requirements:

• You must have taught abroad for at least 6 months continuously to be considered for this job! Everyone in our company has lived and traveled abroad extensively. That’s the club you are joining to work here.
• At least 1 year of office and administrative experience.
• At least 6 months of customer service experience.
• You’re a strong communicator – whether over email, phone, or chat, you know how to get your message across clearly and effectively. If you can’t talk to and relate to people, or if you can’t type, it’s not going to work out.
• You thrive in a remote environment – you can manage your workload and meet deadlines without needing constant oversight.
• You’re open to change – you stay adaptable, focus on facts over feelings, and embrace innovation to improve student services.
• You’re a problem solver – when challenges arise, you stay calm, assess the situation, and find a solution.
• You keep things organized – You need to be highly organized and detail-oriented. You’ll juggle multiple student cases and databases, and collaborate across teams seamlessly.
• You work well with others – collaboration and teamwork are key to this role. You will be part of a virtual team and we’re looking for someone with the commitment to building a team community virtually.
• You’re always looking to improve – you take initiative, set goals, and look for ways to innovate. Commitment to excellence in student services and continuous self-improvement.
• You’re tech-savvy – highly proficient in Google Suite and Microsoft Office tools.

Preferred Skills:

• You’re TEFL certified (through us or another provider).
• Background in student services or international education.
• Experience working in a fast-paced, student-focused environment.
• Experience using CRM systems like Salesforce or HubSpot
• Familiarity with AI tools, and online course management.
• Comfortable speaking in front of groups and leading student discussions.
• Experience managing projects.

This is more than just a job-it’s an opportunity to help people embark on life-changing experiences while working in a dynamic, globally-minded team. If this sounds like you, we’d love to hear from you!

Other Benefits:

• Paid Time Off: 20 days in the first year! Nutty, isn’t it. Yes, that’s right! You will receive 10 Vacation Days and 10 Personal Days off with increases each year after that. We believe it’s important to “get out of Dodge” to refresh yourself and especially to get out of the country and continue to travel. We take pride in offering Time off that enables even first-year employees to travel abroad at least once a year. Added vacation comes with longevity in the company.
• Insurance: Medical/Dental options starting your first day.
• Maternity and Paternity leave: We strongly believe in taking care of our staff so they can take care of their families. Here’s the deal: 3 months total leave of which 8 weeks are fully paid, and 1 month is optional unpaid or working part-time. Get some sleep, take care of that newborn baby, and send us pictures.
• Sick Days: If you are sick, stay home and get well, we’ve got you covered. 10 sick days per year.

____________________________________________________________________________

How to Apply:

You must apply for this position through the International TEFL Academy website using the link below.

You are required to submit a resume and cover letter as a pdf in ONE file.

Please combine your documents before uploading them to our portal. DO NOT USE Quick Apply features in Indeed, LinkedIn, etc. Only applicants that submit through our website will be fully reviewed.

• Note: Please do not apply without a cover letter. You will not be considered.

Your cover letter should address:

• Why do you want to work at ITA?
• Why do you want this specific job as a Student Affairs Advisor?
• What skills do you bring to this position and why do you think you are the best candidate for it?
• What countries have you lived, worked, studied, and/or traveled in?

Due to the high volume of applications, we’re unable to respond to phone inquiries. Please check your email regularly for updates on your application status. We understand your initiative, but we receive a lot of applications for this position, and it is a major process to evaluate each candidate.

What happens next?

If you are selected to move forward in the interview process, you will be contacted regarding the next steps in the process. Please check your email often. If you are not selected, don’t worry, we will keep your resume on file for other future positions that could be a good match.

At ITA, we celebrate diversity and believe an inclusive workplace fosters innovation and success. We encourage applicants of all backgrounds to apply. International TEFL Academy is an equal-opportunity workplace.

 

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