Job details
Pay
- £13.45 an hour
Job type
- Full-time
Shift and schedule
- 8 hour shift
- Weekend availability
- 10 hour shift
- Holidays
Location
Estimated commute
Job address
Turnhouse Road, Edinburgh EH12 9DN
Benefits
Pulled from the full job description
- Employee discount
- Free parking
- Company pension
- On-site parking
Full job description
Job Description:
Novah Group Limited is seeking dedicated individuals to join our team.
Location – Edinburgh Airport
Start Date – 1st June 2026
8 hour shifts & 10 hour shifts
Start times – 4am, 9am & 11am Start Times
SIA BADGE NOT REQUIRED
security support & flow hosts – you will play a crucial role in supporting our clients during busy periods, ensuring exceptional customer service and satisfaction. As a security support representative, you will be responsible for maintaining a positive and welcoming atmosphere for our customers while efficiently managing queues and facilitating smooth operations.
Responsibilities:
- Provide outstanding customer service to all clients, addressing inquiries, resolving issues, and ensuring a positive experience.
- Manage queues and direct customers to the appropriate service areas, keeping lines moving efficiently.
- Maintain a clean and organised workspace, adhering to company cleanliness and safety standards.
- Communicate effectively with team members and supervisors to coordinate tasks and address any issues that arise.
- Adhere to company policies and procedures, including those related to customer service, safety, and security.
- Participate in training programs to enhance skills and knowledge related to customer service and job responsibilities.
- Perform other duties as assigned by management to support the overall operation and customer experience.
Requirements:
- Excellent customer service skills with a friendly and professional demeanor.
- Fluent English speaking and communication skills.
- Ability to work effectively in a fast-paced environment and remain calm under pressure.
- Strong interpersonal skills with the ability to interact positively with a diverse range of customers and team members.
- Willingness to undergo an extensive background check as part of the hiring process.
- Ability to stand for extended periods and work on your feet throughout the shift.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
- Must be punctual, reliable, and committed to providing exceptional service to our customers.
- Previous experience in customer service, hospitality, or a related field is preferred but not required.
Benefits:
- Paid breaks to ensure rest and rejuvenation during shifts.
- Comprehensive training provided to equip you with the skills and knowledge needed for success.
- Opportunities for advancement and professional growth within the company.
- Contract Bonus Opportunity
Eligibility Criteria:
BS7858 Security Screening +
5 years employment history
Right to work
Proof of Identification
Basic Disclosure
- Join Novah Group Limited and become part of our aviation team dedicated to delivering superior customer service and exceeding client expectations. Apply now to embark on an exciting career journey with us!
Job Type: Full-time
Pay: £13.45 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Shift start times are 4am – will you be able to get suitable transport to get to work?
- Do you have 5 years UK Employment History
Language:
- English (required)
Work Location: In person
