Job details
Here’s how the job details align with your profile.
Pay
- ₦200,000 – ₦600,000 a month
Job type
- Full-time
Location
Lagos
Full job description
Job Title: Technical Personal Assistant
Location: On-Site – Oniru VI
Department: IT / Technical Operations
Reports To: Managing Director
Employment Type: Full-Time
Salary Range: [₦200,000+ base and up to ₦600,000 – Performance Bonuses / Commission]
About the Role:
We’re seeking a Technical Personal Assistant with a strong foundation in networking, information security, and customer-facing technical support. You’ll be the first line of defence for technical issues, ensuring users experience minimal disruption while helping maintain a secure and reliable infrastructure.
This is a great opportunity for someone who’s passionate about troubleshooting, cyber hygiene, and enabling business continuity through secure, stable tech environments .
Key Responsibilities:
- Provide first- and second-level technical support to internal and external users via ticketing systems, email, or live channels.
- Troubleshoot hardware, software, network, and connectivity issues across multiple systems and platforms.
- Monitor and manage network infrastructure (LAN/WAN, VPNs, firewalls, switches, and routers) and escalate complex issues as needed.
- Ensure compliance with internal security protocols and assist in implementing best practices in information security.
- Maintain endpoint protection, anti-virus systems, and identity access controls across company assets.
- Document technical issues and resolutions for the internal knowledge base.
- Support onboarding/off boarding of users, including provisioning accounts and access rights.
- Collaborate with IT, DevOps, and Security teams to identify recurring issues and implement long-term fixes.
- Assist in maintaining inventory of hardware/software and tracking license usage and compliance.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2–4 years of experience in technical support, Helpdesk operations, or IT infrastructure.
- Solid understanding of networking concepts (IP, DNS, DHCP, VPNs, firewalls).
- Working knowledge of information security principles, identity/access management, and threat prevention tools.
- Familiarity with ticketing systems (e.g., Jira, Zendesk, Fresh desk) and remote desktop tools.
- Strong troubleshooting and problem-solving abilities across Windows/macOS/Linux environments.
- Excellent verbal and written communication skills.
- Certifications such as CompTIA Network+, Security+, CCNA, or Microsoft Certified (a plus).
Job Type: Full-time
Pay: ₦200,000.00 – ₦600,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Social Media Handles
Education:
- Undergraduate (Required)
Experience:
- Technical support, Helpdesk operations, or IT infrastructure: 2 years (Required)
- networking concepts (IP, DNS, DHCP, VPNs, firewalls): 2 years (Required)
- troubleshooting across Windows/macOS/Linux environments: 2 years (Required)
- information security principles: 2 years (Required)
- Social Media: 5 years (Required)
- Artificial Intelligence : 2 years (Required)
- Social Media Management: 2 years (Required)
Location:
- Lagos (Required)
Willingness to travel:
- 100% (Required)
