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    Home»Uncategorized»RSS and Customer Support Specialist
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    RSS and Customer Support Specialist

    Precious EbiBy Precious EbiApril 11, 2025No Comments6 Mins Read
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    Profile insights

    Here’s how the job qualifications align with your profile.

    Skills

    • Time management
    • FDA regulations
    • Event planning
    • + show more

    Do you have experience in Time management?YesNoSkip

    Education

    • Bachelor’s degree

    Do you have a Bachelor’s degree?YesNoSkip

    Job details

    Here’s how the job details align with your profile.

    Pay

    • $60,000 – $75,000 a year

    Job type

    • Full-time

    Shift and schedule

    • Weekends as needed
    • Evenings as needed

    APPLY NOW

    Location

    Estimated commute

    Add your address to estimate commute

    Job address

    850 East 61st Street, Chicago, IL 60637

    BenefitsPulled from the full job description

    • Health insurance
    • Paid time off

    Full job description

    Department

    BSD CME – RSS Program

    About the Department

    The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation’s leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

    Job Summary

    The job performs routine assignments related to academic, research, clinical or administrative programs.

    Responsibilities

    • Work with CME and Department staff, course faculty, and external partners/affiliates to build accredited RSS activities in an online Learning Management System (EthosCE).
    • Review RSS documentation for clarity, completeness, consistency, and compliance with ACCME and institutional guidelines.
    • Communicate identified issues regarding RSS documentation, policies & procedures and recommend a resolution. These documents typically include disclosure statements, promotional materials, and presentations.
    • Work with internal and external learner participants to ensure accurate ACCME PARS learner data transfer from EthosCE.
    • Monitor and respond promptly to general inquiries in the CME inbox and main phone line.
    • Provide backup and assist with customer support for live (in-person and virtual) activities, conferences, and webinars.
    • Assist the CME team in maintaining accreditation status with the Accreditation Council for Continuing Medical Education (ACCME).
    • Remain abreast of accreditation criteria as well as institutional policies and procedures.
    • Attend professional development workshops, meetings, and webinars.
    • Assist with special projects or initiatives as needed.
    • Uses general understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
    • Plans and conducts quality assurance reviews and recommends changes as appropriate.
    • Performs other related work as needed.

    Minimum Qualifications

    Education:

    Minimum requirements include a college or university degree in related field.

    Work Experience:

    Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

    Certifications:

    –

    Preferred Qualifications

    Experience:

    • Previous customer service, administrative support, or event coordination experience.
    • Experience in accredited continuing education.
    • Familiarity with ACCME, AMA, PhRMA, FDA, and OIG guidelines.
    • Experience working in an academic medical center or university.
    • Experience in a professional medical environment working closely with physicians.

    Preferred Competencies

    • Ability to effectively represent the mission, values, and strategic plan of the organization and leaders through work products, efforts, and communication.
    • Excellent time management and multitasking abilities in fast-paced environments.
    • Proficient in clear and professional communication with the ability to translate technical concepts for a non-technical audience.
    • Possessing a pleasant, patient, and friendly demeanor.
    • Demonstrating strong decision-making and analytical skills.
    • Showing attention to detail and organizational capabilities.
    • Capable of working effectively within a team.
    • Self-motivated and adaptable to change.
    • Ability to interact comfortably with senior executives, faculty, physicians, and staff.
    • Ability to use appropriate resources to resolve an issue.
    • Listens attentively to others, asks clarifying questions to ensure understanding, and responds appropriately.
    • Demonstrates openness to feedback and works to accurately understand and follow instructions.
    • Responds to emails, messages, and requests in a timely and professional manner.
    • Follows up as needed to ensure tasks are completed and demonstrates a commitment to supporting team goals and priorities.
    • Ability to assist with event logistics, respond to inquiries professionally, and provide a positive experience for attendees.

    Working Conditions

    • Fully remote.
    • Occasionally meetings/conferences are held evenings or weekends incumbent could be required to provide technical registration support as necessary.

    Application Documents

    • Resume (required)
    • Cover Letter (preferred)

    When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

    Job Family

    Administration & Management

    Role Impact

    Individual Contributor

    Scheduled Weekly Hours

    40

    Drug Test Required

    No

    Health Screen Required

    No

    Motor Vehicle Record Inquiry Required

    No

    Pay Rate Type

    Salary

    FLSA Status

    Exempt

    Pay Range

    $60,000.00 – $75,000.00

    The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

    Benefits Eligible

    Yes

    The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the

    Benefits Guidebook

    .

    Posting Statement

    The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the

    University’s Notice of Nondiscrimination.

    Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via

    Applicant Inquiry Form.

    All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

    The University of Chicago’s Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:

    http://securityreport.uchicago.edu

    . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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    Precious Ebi

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