Profile insights
Here’s how the job qualifications align with your profile.
Skills
- SQL
- Project management
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Job details
Here’s how the job details align with your profile.
Pay
- $24.52 – $57.69 an hour
Job type
- Full-time
Shift and schedule
- Monday to Friday
BenefitsPulled from the full job description
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
Show more
Full job description
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2023)
Day to Day
As a Trust and Safety Operations Analyst, you are accountable for protecting the integrity of Indeed products by investigating fraudulent job postings and identifying questionable business practices. You will come up with innovative ideas to drive tool development and process improvements that might significantly improve the search experience for millions of users.
You will be expected to monitor daily operations to ensure that our policies are effectively applied to our content, work on investigations, and make judgments on any edge cases or complicated issues. Part of this process requires communication with the other functional teams. You will have an excellent knowledge of Trust and Safety guidelines and principles and establish our team as a resource while functioning in an advisory capacity. Another core function of this role will be to own various project initiatives to pursue the organizational goals. It could be any type of project that helps improve the job seeker experiences on Indeed. You are encouraged to propose your ideas to make job seeker experiences better through daily operations
Responsibilities
- Communicate with your peers and cross-functional partners about broken experiences within Indeed’s products including abuse, data issues, or bugs.
- Perform investigations as assigned into our products and processes to identify opportunities for process improvements, product enhancements, or abuse mitigation.
- Develop a deep understanding of Indeed’s data, across all products, to help drive proactive recommendations.
- Use project management skills to organize assigned initiatives, prioritization, and implementation to pursue the team’s goals.
- Manage quality standards and communication flow with vendors and employees both internally and externally across many locations.
- Challenge the status quo by working collaboratively and autonomously on projects focused on improving operations, policies, and internal tools.
- Help define the policies that guide company-wide quality conclusions and take direction on the appropriate level of policy restrictions for specific initiatives.
Skills/Competencies
- 2+ years of successful experience within an operations analyst function or other roles in Trust and Safety, or in related business areas such as Project Management or Business Analysis.
- Self-starter, intellectually curious, and comfortable operating in a fast-paced, ever-changing environment.
- Ability to learn new tools and constantly improve operational efficiencies.
- Ability to quickly identify patterns and trends across seemingly unrelated content and drive solutions to the problem.
- Technical knowledge with proficiency in manipulating data sets in SQL or equivalent and drawing insights from data.
Due to the nature of the role, you may encounter sensitive content while performing your responsibilities. Indeed is committed to the wellbeing of our employees and offers employee assistance resources, to help you thrive.
Salary Range Transparency
US Remote 25.96 – 37.50 USD per hour
Austin, Metro Area 25.96 – 37.50 USD per hour
Scottsdale, Metro Area 24.52 – 36.06 USD per hour
Seattle, Metro Area 31.00 – 45.00 USD per hour
San Francisco, Bay Area 39.42 – 57.69 USD per hour
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.
Benefits – Health, Work/Life Harmony, & Wellbeing
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds.
Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To learn more about requesting an accommodation, please visit https://www.indeed.com/careers/accommodations. In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to equal opportunity/affirmative action please visit our ESG home page (https://www.indeed.com/esg/deib?co=US).
Indeed’s Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.
Agency Disclaimer
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an “Agency”), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed’s internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
U.S. Remote Only – Posting Duration:
The deadline to apply to this position is April 27, 2025. Job postings may be extended at the hiring team’s discretion based on applicant volume.
Reference ID: 2024-45652
#INDSECURITY
Reference ID: 45652
Job Type: Full-time
Pay: $24.52 – $57.69 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: Remote
