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Licenses
- Driver’s License (Required)
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Skills
- Working with people with disabilities
- Web accessibility
- Microsoft Office
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Education
- Bachelor’s degree
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Languages
- Spanish
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Job details
Here’s how the job details align with your profile.
Pay
- $4,535.46 – $5,442.26 a month
Job type
- Full-time
Location
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Job address
1001 17th Street, Denver, CO 80202
Full job description
Summary
The hiring salary range for this position is $4,535.46 – $5,442.26/month or $2,267.73 – $2,721.13/semi-monthly depending on qualifications.
The Denver Regional Council of Governments serves as a visionary leader along Colorado’s front range. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. Our success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these and other emerging issues in an effort to collectively find innovative solutions. DRCOG is a Regional Planning Commission per Colorado state statute, is the federally designated Area Agency on Aging (AAA), and the Metropolitan Planning Organization (MPO) for the Denver region. Our culture and values fuel and inform the work we do, and employees are rewarded with competitive compensation, generous benefits and an adaptable work environment. Sound like a good fit? We’d love to meet you!
Description of Work
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.
- Performs client interviews, intake and assessments to determine service needs and resource requirements; serves as an agency representative with other service providers to address service requirements, availability and needs assessment; makes resource referrals to both internal and external programs; provides client advocacy based on required situations.
- Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; determines, develops, and communicates client service action/case plans; monitors and documents plan status and performs follow up on case services; evaluates plan outcomes.
- Coordinates the exchange of service information and service care provision with other agencies; provides recommendations regarding course of action; assists in conflict or behavior management; and assists in the resolution of disagreements among clients, families, systems and service providers.
- Monitors client status; provides counseling and intervention support; conducts on-site client visits and perform comprehensive needs assessment; performs safety and risk assessments; determines crisis intervention needs; monitors services and makes plan adjustments as client needs change; escalates case management supervision as required.
- Prepares, documents and maintains case and/or program information; collects, manages and analyzes data to produce reports documenting program measures and outcomes; provides recommendations; ensures the maintenance of timely program or case activity tracking, reporting and applicable billing.
- Provides training and community education for groups and individuals; researches and identifies community service needs; collaborates with stakeholders and makes program, process and community service recommendations; prepares and disseminates information; and performs outreach for care improvement. May be responsible for securing, monitoring and reporting special program funding.
- Performs other duties of a similar nature and level as assigned.
- Offering follow-up and support to clients, family members, and service providers, with a focus on caregiver support.
- Providing information, referral, and assistance to the public regarding the resources and services available to older adults, adults with disabilities and their caregivers;
- Complete voucher intake, new client assessments, and 6-month assessments for voucher clients
- Coordinate with voucher contractors to set up and ensure quality of service
- Manage waitlist and assure compliance with state rules and regulations
- Acknowledges and works to resolve participant complaints
- Provide support for the billing needs of the programs
- Knowledge of local and public assistance programs, ability to assist clients how to access and navigate them
- Managing Executing Caregiver Respite Voucher Program within DRCOG.
- Providing high-quality customer service to ensure a welcoming, respectful, and responsive experience for all clients.
- Participate in community outreach events in representation of the CRT, ADRC, and DRCOG
- Support and train DRCOG staff, volunteers, and interns on voucher programs policies and procedures
- Building and maintaining collaborative relationships with regional stakeholders in the aging and disability networks;
- Maintaining confidentiality of client information as required by State and Federal laws and regulations and professional practice standards;
- Complete data collection, analysis and reporting as required by DRCOG and the State Unit on Aging.
- Coordinates and facilitates access to respite care services, including referrals to in-home care, adult day programs, or community-based providers.
Knowledge, Skills and Abilities
- Aging and disability related issues and concerns of adults, their families and caregivers.
- Community-based aging and disability networks, systems, and available support resources.
- Principles and applications of critical thinking and problem-solving
- Industry best practices, current trends, and emerging technologies relevant to the field.
- Principles and practices of program administration and management.
- Principles and methods of qualitative and quantitative research.
- Modern budget practices.
- Records management principles, including the organization, maintenance, and security of records.
- Relevant federal, state, and local laws, codes, and regulations applicable to the position.
- Customer service techniques for delivering responsive, respectful, and effective service.
- Specialized equipment relevant to area of assignment.
- Modern office technology, including standard software, communication tools, and productivity applications.
- Researching industry trends, solutions, and best practices to inform programs and decision-making.
- Conducting assessments to evaluate client situations and determine appropriate case management or emergency interventions.
- Interviewing clients to identify service needs and recommend appropriate programmatic support or interventions.
- Collecting and analyzing data, using logic and reasoning to interpret findings and inform actions.
- Interpreting, monitoring and reporting information and statistics.
- Writing reports, documents, and presentations tailored to diverse audiences.
- Compiling and sorting data to identify issues and formulate recommendations.
- Managing deadlines and effectively prioritizing tasks in a fast-paced environment.
- Maintaining accurate and confidential case or program records in compliance with relevant policies.
- Ensuring the confidentiality and privacy of sensitive client information at all times.
- Collaborating with stakeholders and facilitating clear, effective communication across teams and programs.
- Interpreting and applying relevant laws, regulations, codes, and standards as required by the role.
- Providing high-quality customer service.
- Proficient in the use of computers and standard software applications (e.g., Microsoft Office Suite, case management systems).
- Demonstrating strong communication and interpersonal skills to collaborate with coworkers, supervisors, clients, and the public.
- Familiarity with the principles of digital accessibility, including best practices for accessible writing, presenting, virtual meetings, and document creation.
Education and Experience
Bachelor’s degree in human services field and three – five years of related human services experience, at least 1 year working with caregivers. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Status: Full-time, Non-exempt
LICENSING/CERTIFICATIONS:
Depending on assignment, some positions may require:
- Spanish Speaking Preferred
- Valid Colorado Driver’s License and access to an automobile or to substantively equivalent alternative transportation.
- Inform USA Aging and Disability Certification and SHIP/SMP Certification within first year of employment.
https://www.drcog.org/sites/default/files/acc/HR-BR-BENEFITS-EN-ACC-85X11-24-05-03-V1.pdf (Download PDF reader)
